Terms and conditions

Policies, Terms And Conditions

Introduction

Hey there!

The websites www.rachelledeem.com and www.theautomationsavvy.com are owned and operated by Moss Administration. Moss Administration is the registered trading name for the businesses Rachelle Deem Coaching and Moss Business Management run by Rachelle Deem in Toowoomba, Queensland, with the Australian Business Number (ABN) 17 571 410 811.

If you have any questions or need further information, please contact us at rachelle@rachelledeem.com

This document sets out our Privacy Policy and associated Terms and Conditions. It describes how we collect and manage your personal information when you interact with this site. Rachelle Deem Coaching and Moss Administration takes this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us.

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

We understand that visitors from the EU may access this site, so we also aim to comply with the General Data Protection Regulations (GDPR).

Personal Information

In order to use Rachelle Deem Coaching website, we may require information from you in order to provide the best service possible.

If you engage with Rachelle Deem Coaching or Moss Business Management via this website or choose to become our customer we may ask to collect the following kinds of personal information from you, including:

  • Contact details including your name and email address will be collected and stored in our secure email management system when you opt into our email list, register for a challenge or webinar or download a free guide or training.
  • Internet data including your IP address, analytics and cookies may be collected when you visit our websites.
  • Contact details such as your name and email address will be archived in our inbox when you email us or complete a contact form.

We Use This Information To:

  • Respond to your enquiries.
  • Provide specific products/services to you at your request.
  • Help you understand our services better.
  • Improve our products and services.
  • Provide more relevant information.
  • Provide news about your products and services.

We Will Only Collect Your Personal Information:

  • With your full awareness and consent, such as when you email us, tick a checkbox or fill in a form to provide us with information.
  • If we need it to provide you with information or services that you request.
  • For necessary administrative processes if you become our client or student.
  • If we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt-out

In Order To Do This, We May Share Some Relevant Personal Information - On A Strictly Need To Know Basis - With:

  • Our team internally here at Rachelle Deem Coaching and Moss Business Management.
  • Our affiliates, if you purchased through an affiliate link.
  • We never sell trade, or otherwise transfer your personally identifiable information to outside parties, except to provide you with the products or services you have requested.

We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.

If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with us to discuss this personally.

Communications

Rachelle Deem Coaching and Moss Business Management use personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish to stop receiving such correspondence you can simply click unsubscribe on any email you receive from us.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at rachelle@rachelledeem.com

Security

We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

We manage risks to your personal information by:

  • Ensuring that only key personnel have access to sensitive information.
  • Conducting regular audits of our security systems.

As mentioned above, your personal information may also be stored with a third-party provider, where it will be managed under their security policy, including GDPR compliance, through Simplero.

From time to time we may combine information provided by you with information gathered from Facebook and Google Analytics.

If you do not wish this to occur, please contact us at rachelle@rachelledeem.com.

Complaints

If a breach of this Privacy Policy occurs, or if you wish to request a change to your personal information, you may contact us by sending an email outlining your concerns to us at rachelle@rachelledeem.com and we will endeavour to respond within 1 week.

If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

Notification of Change

If we decide to change our Privacy Policy, we will post a copy of the revised policy on our website.

Notification of Breach

If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly or if that is not possible, publicise a notification of the breach on this website.


Terms & Conditions

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and we care about making sure all visitors to our site know where they stand. When you visit this website, use our services or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

On this website, you will find blog posts, guides, training and more. This information is provided solely for education and support for female entrepreneurs and business owners.

My Rights and Responsibilities

I have over twenty years experience working in business systems, tech, automation and business administration and also undertake ongoing professional development. 

I take great care to provide valuable information but I cannot be responsible for the use that you make of that information.

Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual business circumstances.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials and promised results I may display on this website are based on my experience and those of my previous and current clients. They are not guarantees that anyone else will achieve the same results. The testimonials and examples used are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success in the area of automation, tech strategy and business systems depends on many factors, including the individuals business needs, technology in place, systems, action and implementation.

I may modify this information provided on this website at any time, including altering or deleting it without notice.

I am not responsible for viruses or any other damage which might occur as a result of downloading material from rachelledeem.com or theautomationsavvy.com

I am not responsible for the content held on any external sites that may be linked to rachelledeem.com or theautomationsavvy.com

Your Responsibilities

Use the information contained within rachelledeem.com and theautomationsavvy.com appropriately within your business and as suggested within the information.

You are expected to get appropriate legal or financial advice when relevant.

Specific Products and Services Terms and Conditions

Moss Business Management PrePurchased Hours

Prepurchased hours are a product of Moss Business Management whereby the purchased hours are used for implementation and tech tasks predetermined through a Discovery Call with Rachelle Deem.

Prepurchased hours are not eligible for refund. All prepurchased hours must be used within 3 months of the day of purchase. Any unused hours will be voided at the 3 month point.

Once your hours have been used you will be sent a survey to complete requesting feedback on your experience with Moss Business Management.

The Automation Academy

The Automation Academy is a 6 week online group coaching program for female entrepreneurs designed to support them to automate their business effectively and with simplicity.

The Automation Academy payment can be made either by payment in full or through a payment plan of 3 fortnightly payments. If the payment plan option is selected, your payment will be automatically deducted from the credit card used at the time of purchase. 

No refunds are available for The Automation Academy due to the significant investment I make personally into each and every Academy Member. 

Group calls will be scheduled at a time that suits most members of the group. There will be no refund or rescheduling if you are unable to make the time slot. You can submit questions prior to the call if you’re unable to make it live. These calls will be recorded and provided to you inside the Member’s area. You will also have lifetime access to the recording archive.

You will have access to the Academy Facebook group for the duration of the program.

You have lifetime access to your online courses in a secure membership area that you will access with your username and password. 

The Automation Accelerator

The Automation Accelerator is an 8 week 1:1 coaching program for female entrepreneurs designed to support them to automate their business effectively and with simplicity.

The Automation Accelerator payment can be made either by payment in full or through a payment plan of 4 fortnightly payments. If the payment plan option is selected, your payment will be automatically deducted from the credit card used at the time of purchase. 

No refunds are available for The Automation Accelerator due to the significant investment made to each client during our coaching calls, voxer support, worksheets and action plans. 

All coaching calls will be recorded and made available to you in a secure area that you can access using your username and password. You will have lifetime access to this information.

Intellectual Property

I own the unregistered trademarks in Rachelle Deem Coaching, Moss Business Management and The Automation Savvy. You may not use these marks for any purpose without my express permission.

The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without my written consent. Use of the Rachelle Deem Coaching, Moss Business Management or The Automation Savvy branding in any website that does not point back to the original product content or purchase page is strictly prohibited.

Payment Terms

Payment for Rachelle Deem Coaching, Moss Business Management or The Automation Savvy products and services is taken using Simplero as the payment gateway and Stripe as the secure merchant account.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

By purchasing a payment plan you authorise Moss Administration to charge your credit card in multiple instalments.

If at any time we stop receiving your instalments your service will be suspended until they resume.

You are responsible for making sure the credit card and contact information for your account is always up-to-date.

All charges are automatically invoiced and charged to the card on file. You'll get an email invoice when that happens.

If we repeatedly cannot charge the outstanding amount, we will first suspend your account and then permanently delete it.

By purchasing, you acknowledge that as with any business endeavour, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money as a result of your participation.

Shipping and Delivery

After ordering online, you will be immediately redirected to a welcome page. You will receive an email confirmation containing your order details.

We will normally confirm receipt of your order within a few minutes of ordering.

All physical products and delivery are managed by a third party. Please contact your retailer if you have any queries.

Engagement

Blog comments and social media comments are permitted but please do not promote or attempt to sell your products or those of another individual or company. If a comment is determined to be spam, unacceptable because it is rude or offensive or for any other reason deemed necessary, it will be deleted.

Respectful Communication Guidelines

These guidelines cover all communications with Rachelle Deem Coaching and Moss Business Management staff, students and clients on our websites, social media, private groups, Q&A calls, email, phone and any other engagement with our community.

Jurisdiction & Dispute Resolution

Moss Administration is located in Queensland. This agreement is subject to the governing law of Queensland.

If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Moss Administration agree to make a genuine effort to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion within fourteen (14) days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.